A good resource management plan enables project managers to lead their teams with minimal conflict and overload, regardless of the number of active and upcoming projects.
What most businesses don’t understand, however, is that utilizing resources blindly can lead to more losses. In fact, 11.4% of resources can go to waste with poor planning and resource management.
With the automation of resource management, businesses can optimize workflow and improve employee productivity. Leveraging human talent – the most precious resource of any business – to deliver results is the main objective of resource planning, after all. By automating the process, team leaders can exhaust all possible project outcomes and forecast demands ahead of time.
4 Ways Resource Management Automation Can Get You More Business
Produce value-driven results with a balance in resource utilization and demand.
Delivering value is of utmost importance to uphold brand reputation and increase customer retention. With automated resource planning, businesses can better meet the needs and expectations of customers without running dry on resources.
Automated resource management gives you the advantage of levelling resource supply according to demand. Assessing your team’s individual capabilities can help you assign skill-appropriate tasks. Tasks that complement an employee’s talents increase the quality and value of output.
Forecast individual workload and client demand.
Overbooked employees can diminish the quality of service and run the risk of losing revenue. Automating resource management provides you with a real-time overview of everyone’s availability. Ensuring your business has the capacity to meet client demand is crucial to business growth.
A good resource management tool informs you on who is available and knowledgeable to address customer calls. Automated resource management supports agile management, where you can optimize your work calendar and split up bigger tasks as needed.
Increase productivity and promote work-life balance.
Automated resource management equips you with insights on available resources and task priority levels. This enables you to efficiently schedule upcoming projects without overworking employees or sacrificing the output’s value.
Delegating tasks is also made easier with automated resource management. With an overview of individual skills and capacity, you can gather the appropriate number of people and talents to work together on a particular project. Distributing work to more than one individual speeds up project completion, raises employee satisfaction, and boosts your business’ overall productivity.
Integrate resource planning and allocation with project management.
The most common misconception about resource management is that it is synonymous to project management. While project management deals with setting milestones and coordinating tasks, resource planning is concerned with budgeting and allocating the necessary resources to execute projects.
Automated resource management allows for easy integration with your existing project management software. Managing resources and projects on one convenient dashboard on your computer can significantly optimize your workflow and allocate more time for other tasks like customer relations.
Automate Resource Management for Increased Productivity and Accelerated Growth
For contact centres, smart planning and scheduling of resources are central to maximizing performance levels at any time of the day. By adopting automated resource management, you can boost your business’ productivity, satisfy more customers with phenomenal customer service levels, and motivate business growth.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.