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Open for Your Business: Answering Services & Call Centre Services
In North America, our perspective on the world changed rapidly during the weeks of March 2020. It’s clear now that employees will continue to work from home in April 2020 as well. At On Call Centre, our Customer Service Representatives worked from home before social/physical distancing and self-isolation became embedded in our every-day language. So,…
Read MoreProviding Fluently Bilingual Answering Services for 50 Years
Around the world, businesses are considering the health and well-being of their employees, partners and customers as they adopt tactics to reduce the spread of illness. Whether you are in property management, medical services / healthcare, high tech—professional or trades—you may be considering how to best serve your customers. For 50 years, On Call Centre…
Read MoreUse an Answering Service
Who uses an answering service? Our clients range from self-employed professionals to owners/managers of small- to medium-sized businesses to managers/directors/VPs of customer support/customer service departments. Here are some examples of the value our professional answering service provides to our clients. After-hours answering services: On Call Centre works 24 hours a day, seven days a week,…
Read MoreOur Answering Service Has You Covered
Today is February 17, 2020, which is Family Day in Canada. A statutory holiday. At On Call Centre, we are working. We work 24 hours a day, 7 days a week, 365 days a year (366 days this leap year). It is our work—and our pleasure—to provide ‘round the clock answering services and call center…
Read MoreAnswering Calls 366 Days This Leap Year
Happy Leap Year! At On Call Centre, we answer our clients’ customers’ calls 365 days a year. And this year, we answer their calls 366 days of the year. For business owners and customer support managers, you can count on On Call Centre to: Answer every call 24 hours a day 7 days a week.…
Read MoreOn Call Centre Promotes Calvin Smith and Welcomes Chris Nadeau
On Call Centre is proud to announce the promotion of Calvin Smith to Vice President and excited to welcome Chris Nadeau as General Manager. After a decade in the role of Vice President and General Manager, Calvin Smith is promoted to Vice President to assume the responsibilities of the President and Founder, Stanley (Stan) Arron,…
Read MoreHappy New Year from On Call Centre
For those of us here at On Call Centre, today marks the beginning of our 50th year providing inbound answering services and call centre services to clients located in Ottawa, Montreal and Toronto—Canada. For you, today is a fresh start on achieving your business goals. Whether you are a small business owner or manager of…
Read MoreHappy Holidays from On Call Centre
Happy Holidays from On Call Centre! To our valued clients, I express my sincere appreciation this holiday season for your support and business in 2019. As of this year, we’ve been providing inbound telephone answering services and inbound call centre services for 49 years! I want you to know that it is our pleasure to…
Read MoreDelivering an Exceptional Customer Experience Makes a Difference
I read an article in the current issue of Connections Magazine that discusses how the ways companies manage their customers’ issues has implications—good or bad. The article, “Customer Service Makes a Difference,” is insightful and worth your time to read. In brief, the author buckets companies into one of three categories: those who don’t care,…
Read MoreA Renewed Focus on Customer Service Can Boost Your Business
If you’re looking for strategies to boost your business revenue in 2020, consider a renewed focus on customer service. Answer Your Phones Around the Clock This is a great way to boost customer service; however, it’s not often practical for small businesses. That’s where a reputable inbound telephone call answering service or call center service…
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