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Humans Like a Human Answering Service

This article caught my eye: “The Case for Having Human, Not Robot, Customer Support 24/7.” It’s an article on the DestinationCRM website. And, it’s a great article that supports what those of us here at On Call Centre experience every day (and night) as we humans speak to other humans. #1. Many customers need to…

Can an Answering Service Save You Time and Money?

Can a telephone answering service save you time and money? Absolutely. Consider the following. #1. Partnering vs in-house staffing saves you time and money. Compared to hiring staff to answer the phone, it’s cost effective to partner with an experienced telephone answering service provider. There are also savings in terms of training, providing benefits, providing…

How to Know if an Answering Service is Right for Your Small Business?

How do you know if you need an answering service for your small business? #1. Do customers call you outside of regular business hours? #2. Do you rely on routing customers to voice mail when you cannot answer their phone call? #3. Do you wonder if you’re missing opportunities to gain new business because you…

Deliver Exceptional Customer Service 24/7

One way to differentiate your small business, is to answer every one of your customers’ calls—even outside of regular business hours. We know your challenge—you need to actually work during regular business hours and you need to balance your professional, family and social life. On Call Centre can help. On Call Centre has 48 years…

Don’t Waste Your Marketing Investment; Partner with an Answering Service Provider

As a small business owner, you know that every dollar you spend on marketing must generate a return on investment. Whether that is hard advertising (paid) or soft advertising (word of mouth), when a prospective customer calls, you want to be sure the call is answered. That’s when partnering with a professional answering service provider…

Want to Know a Great Way to Improve Customer Service?

Want to know a great way to improve customer service? Answer every call rather than dropping your customers into voicemail—even outside of regular business hours. Want to know how to do this? Partner with a professional, experienced inbound answering service provider. On Call Centre has 48 years of experience and thousands of satisfied clients who…

Do Your Customers Call You Outside Regular Business Hours?

Are you a small business owner? Do customers call you outside of regular business hours? We can help ensure you never miss a customer call. At On Call Centre, we understand the needs of small business owners. Getting work done requires uninterrupted time. Meeting with customers requires uninterrupted time. And living life requires uninterrupted time.…

An Answering Service that Delivers Peace of Mind

For small businesses and managers of customer support/service departments it can often be a struggle to ensure all of your customers’ phone calls are answered. That’s where a professional inbound answering service can help. We deliver peace of mind to you AND your customers. Here are just 3 ways that On Call Centre can benefit…

After Hours Live Person Answering Services

Whether you are a small business owner or manager/supervisor of a customer support department, there is peace of mind when you partner with a trusted answering service. Customers are the lifeblood of any organization. So, you want to keep your customers happy. It is in your control to put in place strategies that avoid situations…

Deliver Exceptional Customer Satisfaction

At On Call Centre, we believe that keeping customer satisfaction at a high level is achievable. In fact, we have 48 years of experience doing so. While some telephone call answering services and call centre services offer both inbound and outbound, we are solely focused on inbound. In itself, a focus on inbound telephone call…