Blog
50 Years of Call Centre Service and Answering Service Experience
Now into our 50th year of providing inbound call centre services and telephone answering services to clients, we are proud of our established and proven track record in Canada. Our services are valued by small business owners and managers of customer support departments. The hallmark of our success is listening to our clients’ unique needs…
Read MoreDo You Need French-English Bilingual Overflow Answering Services or Call Centre Services?
Your business needs are different from other businesses’ needs. If you are a Manager of a Customer Support Department, you may need answering services or call centre services at specific times during your business day (or night). If you are a small business offering professional services, you may need a Customer Service Representative answering your…
Read MoreAre You a Canadian Business Needing Call Centre or Answering Services?
Are you a business operating in Canada that requires inbound call centre services or inbound telephone answering services? On Call Centre has been providing call center services and answering services in Canada for more than 50 years. Here is what we offer you. Custom answering services; custom call centre services. We listen to your needs…
Read MoreAnswering Services for Small Businesses
I was reading an article about Hurricane Laura. Seeing the tiles ripped off roofs made me think about the many families with enough to worry about during the pandemic, lest trying to hire a roofer to fix and safeguard the roof over their homes. Roofing companies are just one example of professional small businesses who…
Read MoreWhere Empathy is Required, Our Answering Services Excel
At On Call Centre we listen to our clients’ needs and quickly ramp up as to the inbound telephone call answering services or inbound call center services that you need. The outcome is a blueprint customized to your unique needs. While you need a customized approach, your customers are at the other end of the…
Read MoreAnswering the Calls
Answering inbound telephone calls and providing call centre services throughout Canada is our core business skill. What is yours? If you are a self-employed professional; for example, and accountant, or run a small business, such as a lawyer with several staff, you and your team focus your core business skill to generate business growth. Our…
Read MoreAfter-Hours Answering Service for Canada
Whether you are a small business owner, sole proprietor or manager/supervisor of a customer support department, partnering with a trusted answering service provider delivers you peace of mind. Customers are the lifeblood of any organization. So, you want to keep your customers happy. It’s in your control to put in place strategies that avoid situations…
Read MoreAnswering Your Calls on Canada Day and Every Day
Yesterday was Canada Day, a statutory holiday in Canada. Yesterday was hot. Today will be hot. Summer is here. With the warm weather brings visions of staycations or vacations, which means time away from the office to re-energize and relax with family and friends. At On Call Centre, we worked on Canada Day. We will…
Read MoreThe Human Side of an After Hours Answering Service
A result of COVID-19 is that we’re doing more business online and outside of regular business hours. When we have questions for our vendors, we scavenge their website for a method to contact them. Often, vendors push their customers to ask their questions using chat. While it’s okay if there is a human on the…
Read MoreImprove Your Competitive Advantage with an Answering Service
You could improve your organization’s competitive advantage by delivering human interaction through humans at the other end of the phone line. As a professional inbound telephone answering service and call centre service provider, it is our business to deliver that human interaction on your behalf. At On Call Centre, our clients’ customers receive exceptional customer…
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