At On Call Centre, it’s our job to provide exceptional customer experiences 24×7, every day of the year. The loyalty our clients receive speaks volumes to how well we handle their customers’ calls. Even if you’re not one of our clients, we know that the customer experience is important to you, too. We ask you…

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In April 2012, the research firm Forrester Research surveyed businesses to determine customer experience goals and trends. Among other things, this looked at what makes for a gold-rated call answering service. Their research revealed that: At 77 percent, improving the online customer experience was “the most common objective” Despite the number of customers who still…

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