At On Call Centre, it’s our jobs to provide exceptional customer experiences 24×7 three hundred and sixty-five days a year. How well we handle our clients’ customers’ calls speaks volumes when it comes to the loyalty their brands receive. Even if you’re not one of our clients, we know that the customer experience is important…

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In April 2012, the research firm Forrester Research surveyed businesses to determine customer experience goals and trends for 2012. Their research revealed: Improving the online customer experience was “the most common objective at 77%” Despite the number of customers who still call companies for help (often after bad digital experiences), only “43% of respondents said…

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