Providing telephone call answering services requires a specialized skill on the part of the customer service representative. S/he must be attuned to the person on the other end of the line. At On Call Centre, here are three of the many customer service best practices that we follow: We say the client’s company name clearly.…

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Each On Call Centre employee is hired for a specific talent. Lorraine Brazeau was hired for her skill at delivering exceptional customer service. Answering telephone calls and delivering an exceptional customer experience over the phone in both French and English takes a special skill, and Lorraine excels. Lorraine joined On Call Centre in 1995. With…

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