When most professionals are getting ready for bed, Robert is travelling to the office. That’s because he works the 11:00 pm to 7:00 am shift at On Call Centre. Prior to 2000, Robert provided security services. Looking for a career change, he learned about the telephone call answering services that On Call provided, and felt…

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While it’s easy for us here at On Call Centre to “say” our customer service representatives (CSRs) are highly skilled and provide an exceptional customer experience to our clients’ customers, any telephone call answering service or call centre service provider can say that. So we work with third-party organizations to “judge” how well we’re doing.…

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