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Archive for January 2013

3 Reasons Why Customer Support Departments Use a Call Centre Service

Managers of customer support departments are continuously monitoring their dashboards to ensure the department is achieving its key performance indicators (KPIs). For managers of customer support departments, partnering with a trusted inbound call centre service provider is often the best strategy to keep KPIs in check thereby achieving customer satisfaction and loyalty. Here are three…

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Ensure New Customers Remain Loyal Customers

A new year is a clean slate. A clean slate with 12 months of revenue targets to achieve. But have you identified and established strategies that will not only help you to achieve your targets, but build a strong and successful operation to ensure new customers remain loyal customers? For business owners, customer support managers,…

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