Managers of customer support departments are continuously monitoring their dashboards to ensure the department is achieving its key performance indicators (KPIs). For managers of customer support departments, partnering with a trusted inbound call centre service provider is often the best strategy to keep KPIs in check thereby achieving customer satisfaction and loyalty. Here are three…

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A new year is a clean slate. A clean slate with 12 months of revenue targets to achieve. But have you identified and established strategies that will not only help you to achieve your targets, but build a strong and successful operation to ensure new customers remain loyal customers? For business owners, customer support managers,…

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