Managers of customer support departments are continuously monitoring their dashboards to ensure they are achieving their key performance indicator (KPI) targets. Finding trusted inbound call centre services for customer support is often the best strategy to keep your KPIs in check. This way, even when your team is busy, you can ensure high customer satisfaction and…

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A new year is a clean slate—a clean slate with 12 months of revenue targets to achieve. You’ve likely identified and established strategies that will help you to achieve your targets. But will your strategies also build a strong and successful operation to ensure new customers remain loyal customers? High-Quality Customer Service Whether you’re a…

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