Do You Serve a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? If so, do you offer customers the option to speak with a French- or English-speaking customer service representative? In our experience, offering choice increases an overall positive customer experience leading to better engagement and repeat business. Here’s why clients choose…

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Last month, On Call Centre earned the Diamond Plus Award for 15 consecutive ATSI Awards of Excellence. ATSI (Association of TeleServices International) is one of two third-party organizations that quality-assure our services. “The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence,” says ATSI…

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