Do you serve a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? If so, do you offer customers the option to talk with a French- or English-speaking customer service representative? In our experience, providing this choice results in a more overall positive customer experience. In turn, this leads to better engagement and…

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Last month, On Call Centre earned the Diamond Plus Award at the ATSI Awards of Excellence for the 15th consecutive year. ATSI (Association of TeleServices International) is one of two third-party organizations that quality-assure our services. “The ATSI Award of Excellence allows the participating companies to benchmark their customer-focused culture and processes against proven standards…

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