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Archive for August 2013

What’s the Significance of the “Fluently” Adjective when Describing Bilingualism?

For those of you serving customers located in Ottawa, Montreal, Toronto—or really anywhere in Canada—you are serving bilingual communities. Have you ever thought about the difference a “fluently” bilingual customer service representative can make in the strength of your customer’s overall experience? Fluently bilingual customer service representatives understand more than just the words. They understand…

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