I recently read a thought-provoking slideshare presentation by Salesforce entitled “50 Facts that will Make Businesses Rethink Customer Service.” Salesforce offers compelling stats for businesses to ensure all of their touchpoints provide a consistent and positive customer experience. We are a company that provides inbound telephone call answering services and call centre services, so we…

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First of all, why do you need an answering service? Assuming you are a small business, you and your team are human. Which means you or your team can’t be available 24 hours a day. And, as a small business, it doesn’t make good business sense to employ staff around the clock. So, this is…

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