I recently read a thought-provoking slideshare presentation by Salesforce entitled “50 Facts That Will Make Businesses Rethink Customer Service.” Salesforce offers compelling stats for businesses to ensure all of their touchpoints provide a consistent and positive customer experience. As a company that provides inbound telephone call answering services and call centre services, we believe phone…

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You may wonder why you need an answering service at all. In fact, there are several benefits of an answering service. Think of it like this: as a small business, you only have limited manpower. This means your team can’t be available 24 hours a day. Furthermore, as a small business, it doesn’t make good business…

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