Answering Services and Inbound Call Center Services   I came up with the idea for this blog post thanks to a recent article by Mike Hennessy at CRM.com. The article is called What We Can Learn from Customers’ Craziest Questions. Hennessy explores how unexpected customer questions are a goldmine for data. Examples of Unexpected Customer Questions…

Read More

Although price is important, it shouldn’t be the main criteria when looking for an answering service partner. You need to consider some other factors as well. Does the provider have experience? Ask how many years the answering service provider has been in business. Plus, how many years of experience do the customer service representatives (CSR)…

Read More