It’s a competitive market out there. Everyone is fighting to increase brand loyalty. That’s why, when I saw the article “Want to Dominate Your Competitors? Focus on a Customer Service Strategy” on callcentertimes.com, I immediately clicked. The author is John Tschohl, President of the Service Quality Institute. He is absolutely correct when…

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    I recently read a thought provoking article from callcentrehelper.com on excellent customer service provided by inbound call centers. The author, Paul Cooper, poses the question, “What does toast have in common with customer service?” If you add jam to customer service, it becomes sweet; if you add beans, it becomes savory. His conclusion:…

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