Have you ever wondered if you need an inbound call answering service? An answering service can benefit almost anyone — it’s a great solution whether you’re self-employed, a small business, a large business, a nonprofit, or the manager of a customer support department. There are a few signs you would…

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        Exceptional listening skills drive customer loyalty. Consider the decline in customer satisfaction when a professional customer service representative (CSR) providing telephone answering services misunderstands or talks over the customer. Exceptional CSRs drive exceptional customer satisfaction. The title of Vicki Nihart’s article — All You Have to Do is Listen to Your Customers — published…

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