Over the past decade the number of customer service touchpoints has increased drastically. There’s the phone. Website forms. Email. Live chat. In-person. And don’t forget social media networks like Twitter and Facebook. But, have you ever stopped to consider which of these touchpoints is most preferred by your customers?…

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Meet Anne Marie, Supervisor at On Call Centre When most professionals are finished their 9 to 5 responsibilities, Anne Marie is just getting started. That’s because Anne Marie works the evening shift at On Call Centre. She also works one daytime shift on weekends. Like the rest of the On Call Centre team, Annie Marie…

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