Over the past decade, the number of customer service touchpoints has increased drastically. There’s the phone, website forms, email, live chat, in-person… the list goes on. And don’t forget social media networks like Twitter and Facebook. But have you ever stopped to consider which of these touchpoints your customers…

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Meet Anne Marie, Supervisor at On Call Centre When most professionals are finishing their 9 to 5 responsibilities, Anne Marie is just getting started. That’s because Anne Marie works the evening shift with the On Call Centre team. She also works one daytime shift at weekends. Like the rest of the On Call Centre team,…

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