Forty percent of customers prefer calling a business to other means of communication. That’s compared to just 29 percent who prefer face-to-face, 18 percent who prefer email, and 13 percent who prefer chat. If your business provides customers with a phone number to reach you, you’re one step closer toward delivering…

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      The quality of service you deliver can make or break the relationships you have with your customers. And there are so many factors to consider when defining quality. Do you need to answer your phones during regular business hours only or would your customers prefer to reach me 24/7? Do your customers…

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