Forty percent of customers prefer calling a business. That’s a majority when you consider 29% prefer face-to-face, 18% prefer email and 13% prefer chat. If your business offers customers a phone number to reach you, that’s one step toward delivering a good customer service experience. The next step is to understand…

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      The quality of service you deliver can either make or break the relationship you have with your customers. And you have so many factors to consider when defining quality. Do my phones need to be answered during regular business hours only or do my customers prefer to reach me 24/7/365? Do my…

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