Think about a service issue you had recently. Perhaps you experienced some leaky plumbing after regular business hours. The number of voicemail messages you left with your plumber were adding up as fast as the water damage. That’s frustrating, stressful, and definitely not a great customer experience. As many as 82 percent…

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Why do customers leave?           It’s not uncommon for customers to suddenly decide to take their business elsewhere. Do you ever wonder why customers leave? Most don’t bother to explain their reasoning; they just go. But research by Focused Marketing has uncovered the reasons. Why Do Customers Leave? 68% of customers…

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