The September/October 2014 issue of Connections Magazine includes the article, “Bringing the Human Touch to the Digital Age.” In an age of social media, web chat and voice mail, an answering service supported by humans with beating hearts, gives control over the customer experience back to businesses. Here are just a few…

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        I recently read an article in the September 2014 issue of Connections Magazine. The article, “Customer Service: You Can Do it the Easy Way or the Hard Way,” resonating with me because my sister recently moved. The author, Peter DeHaan, tells the story of how frustrating it can be canceling services.…

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