Season’s Greetings from On Call Centre I want to express my sincere appreciation to our valued clients this holiday season for your support and business in 2014. As we head into our 44th year of business, I want you to know that it is our pleasure to serve you and…

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    Around this time of year, managers begin to think about employing strategies to improve next year’s profits. Customer experience is a key performance metric that managers explore. An article published by CustomerThink, “2013 Customer Service Strategy for Your Call Center,” in December 2012 remains relevant today. The author states, “A poor customer service…

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