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Archive for January 2015

Improve Customer Loyalty in 2015

        The Temkin Group, a research organization, recently released the results of customer experience research completed in 2014. Their research revealed that, “The percentage of customers who plan on repurchasing products is 18% higher for organizations with excellent customer experience ratings.” How can you improve customer loyalty in 2015? One strategy is…

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Happy New Year from On Call Centre

      This New Year is a fresh start on achieving your business goals. Whether you are a small business owner, manager of a customer support department or responsible for fundraising, we wish you every success in achieving your business goals in 2015. For us at On Call Centre, 2015 marks the beginning of…

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