Salesforce has a really good blog. One of their most recent articles is “10 Customer Service Stats and What They Mean for Your Contact Center.” Whether you manage or outsource your call centre services or telephone answering services, you’ll find a number of these stats to be very interesting. In the…

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        I ran across an interesting article for small businesses written by a UK-based consultancy. The title of the article is, “17 Reasons Why Small Businesses Should Have a Telephone Answering Service.” If you’re a small business owner, you may want to read the entire article. For the purpose of today’s blog…

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