Did you know that 80% of customers hang up when they go to voice mail? That’s what Forbes reports. In the Forbes article, New, Sexy World of Call Centers Helps Small Business Increase Sales Significantly, the author talks about the frustration customers experience when they’re greeted by either an auto-attendant or voice…

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Outsource Magazine’s article, Accelerating CX Excellence Everwhere, clearly explains the need for a customer experience (CX) strategy for all customer touchpoints. And that is especially true on the front lines—the phone lines, that is. At On Call Centre, it’s our career-minded Customers Service Representative’s jobs to make your organization shine. Our CSRs: Answer your phone…

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