The March/April issue of Connections Magazine has an article entitled, How Long Should a Call Take? The author, Peter L. DeHaan walks readers through his task of arranging for utilities when he moved to a new home. The author thought the task would be easy but, in reality, found it time-consuming. At…

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    At On Call Centre, we hire career-minded customer service representatives (CSRs). What does that mean? As opposed to hiring people who are working at an answering service or call centre until they finish school or find the job of their true calling, we hire people whose career choice is “customer service representative.” I…

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