I just read a great article in callcentrehelper.com’s blog entitled, Are You Married to Your Customer, or did You Just Have a one Night Stand? To summarize the article, the author compares the relationships organizations have with their customers as either dating, one night stands, boyfriends/girlfriends, engaged, married or partner. He describes…

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                Are you using an automated telephone answering service? If so, you could be losing business rather than gaining business. Here are findings that support this conclusion from allydayPA, who recently surveyed 1,000 consumers. 55% of consumers would take their business away from a company that relies on…

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