As the author of the You Are That Good article that appears in International Customer Management Institute (ICMI) says, “one of the hardest things to learn to do is to tell people how great you are.” At On Call Centre we provide inbound telephone call answering services and inbound call centre services—and…

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        CallCentreHelper.com’s blog wrote an interesting article entitled, 5 Ways to Maintain Customer Satisfaction. The blog was crafted on the heels of research from the Call Centre Management Association (CCMA), which found that call centers “are increasingly only dealing with more complex issues over the phone – often customer service complaints.” At…

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