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Archive for October 2015

The Service Quotient Behind Answering Services

        The author of an article in states rightfully that perceptions of customer care as a career should be challenged. He explains that the industry attracts “incredibly talented and motivated people.” As a provider of professional inbound call centre services and answering services, we wholehearted agree with the author. It’s our…

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Customer Service that Delivers Repeat Customers

                Did you know that inadequate customer service costs you business? Recent research by First Direct, presented in a blog article on, reveals that “people are increasingly turning their backs on brands that don’t deliver.” And, while, this research was done in the U.K., it takes no…

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