A recent article by callcentre.co.uk, “Are You Providing the Best Customer Experience?” explains the importance of delivering exceptional customer experiences. Just one of the benefits is increased customer satisfaction which leads to brand loyalty. At On Call Centre we work with each of our clients to understand their goals. The result…

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Have you ever considered which of your customer service touchpoints are most preferred by your customers? Is it phone, website forms, email, live chat, in-person?  What about social media networks like Twitter and Facebook? It’s a valid question. Oracle’s research revealed the following: 40% of customers prefer phone 29% prefer face2face 18% prefer email 13%…

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