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Serving Ottawa, Toronto, Montreal (Canada)

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Archive for December 2016

Season’s Greetings from On Call Centre

On behalf of the On Call Centre team, my sincere appreciation goes out to all of our valued clients this holiday season. As we head into our 46th year of business, I want you to know that it is our pleasure to serve you and your customers. We take great pride in knowing that you…

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3 Customer Service Tips as We Head into the Holiday Season

    As we head into the holiday season, people are more polite and generous to one another—even helping their neighbours shovel out after a particularly heavy snowfall. That said, customer service representatives know that the people on the other end of the phone are stressed. There just doesn’t seem to be enough time to…

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