On behalf of the On Call Centre team, my sincere appreciation goes out to all of our valued clients this holiday season. As we head into our 46th year of business, I want you to know that it is our pleasure to serve you and your customers. We take great pride in knowing that you…

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    As we head into the holiday season, people are more polite and generous to one another—even helping their neighbours shovel out after a particularly heavy snowfall. That said, customer service representatives know that the people on the other end of the phone are stressed. There just doesn’t seem to be enough time to…

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