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Archive for February 2017

Are Customer Service, Image and Work-Life-Balance Important to You?

      As a small business owner, you may wear many hats. There may be one “hat” you want to consider perching on someone else—like a professional customer service representative who works for an outsourced answering service provider or call center service provider. Here are three reasons why outsourcing makes good business sense for…

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Are You Delivering an Exceptional Customer Experience?

In the blog post, “From touchpoints to journeys: Seeing the world as customers do,” by McKinsey&Company, the authors discuss the value of delivering exceptional experiences. In fact, the authors state, “… those that provide the customer with the best experience from start to finish along the journey can expect to enhance customer satisfaction, improve sales…

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