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Archive for April 2017

Putting Career-minded Customer Service Reps to Work for You

There is one major difference between an inbound call center service and an outbound call center service: customer service. Professionals who answer phone calls are trained in customer service; whereas, those trained in outbound phone calls are generally trained in sales. At On Call Centre we offer inbound call center services and telephone answering services.…

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What is the ROI of an Answering Service?

As a small business, you watch your business expenses carefully. That’s just good business practice. In the case of an answering service, it’s helpful to look at the bigger, longer term picture. Here are some considerations. More and more small businesses are opting to contract the “receptionist” desk to a professional answering service provider or…

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