At On Call Centre, it’s our job to provide exceptional customer experiences 24/7/365. How well we handle our clients’ customers’ calls speaks volumes when it comes to the loyalty their brands receive. Even if you’re not one of our clients, we know that the customer experience is important to you too. And, because it’s important…

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How and when a business answers their customers’ calls says a lot about how the business “cares” for its customers. Here are a few things to consider. Business hours: Customers can’t always call you during regular business hours. So, customers are happily surprised when they call a vendor and a person answers the call rather…

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