At On Call Centre we believe in the power of delivering exceptional customer experiences. I read an article recently in Customer Experience Magazine that sums this up very well, “Empathetic interactions are all about seizing the countless invisible opportunities to surprise and delight customers by giving them information, engagements and experiences they will value at…

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Whether you are a small business owner or manager of a customer support department we wish you every success this New Year. For us at On Call Centre, we are now in our 47th year of providing inbound answering services and call centre services to clients located in Ottawa, Montreal and Toronto—Canada. If you are a…

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