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Archive for September 2018

5 Ways to Improve Every Customer’s Experience

Research shows that customer acquisition costs 5 to 25 times more than retention does*. As a result, you want to hold onto every new customer. That’s where delivering exceptional customer experiences that create customer loyalty come into play. In a December 11, 2017, article published in Inc. Magazine, author Larry Alton writes, “To create loyalty,…

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48 Years of Delivering Answering Services and Call Centre Service

We are now into our 48th year of providing inbound telephone call answering services and inbound call centre services. Our services are valued by small business owners and managers of customer service departments. The hallmark of our success is listening to our clients’ unique needs and then delivering service that exceeds their expectations—and their customers’…

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