A recent article in contactcenterpipeline.com traces customer service back more than 100 years, and it’s a fascinating read. It’s fascinating because, as a provider of professional inbound answering services and call centre services to organizations in Ottawa, Montreal, Toronto—anywhere in Canada—providing exceptional customer service is the foundation of what we do. The author of the…

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Are you a small business trying to differentiate yourself from your competition? Investing in a professional inbound telephone call answering service may be a worthwhile investment. Here are three reasons why other small businesses have turned to an answering service provider. Every phone call represents either gained or lost business. Ensuring every call is answered,…

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