Happy Holidays from On Call Centre! To our valued clients, I express my sincere appreciation this holiday season for your support and business in 2019. As of this year, we’ve been providing inbound telephone answering services and inbound call centre services for 49 years! I want you to know that it is our pleasure to…

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I read an article in the current issue of Connections Magazine that discusses how the ways companies manage their customers’ issues has implications—good or bad. The article, “Customer Service Makes a Difference,” is insightful and worth your time to read. In brief, the author buckets companies into one of three categories: those who don’t care,…

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