As those of us in Canada move into our fifth to sixth week of shelter-in-home, you may be hearing stories of stay-at-home fatigue and impatience. Our professional Customer Service Representatives understand this and are experienced at delivering exceptional customer service to the people at the other end of the phone call. When your customers are…

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In North America, our perspective on the world changed rapidly during the weeks of March 2020. It’s clear now that employees will continue to work from home in April 2020 as well. At On Call Centre, our Customer Service Representatives worked from home before social/physical distancing and self-isolation became embedded in our every-day language. So,…

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