A result of COVID-19 is that we’re doing more business online and outside of regular business hours. When we have questions for our vendors, we scavenge their website for a method to contact them. Often, vendors push their customers to ask their questions using chat. While it’s okay if there is a human on the…

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You could improve your organization’s competitive advantage by delivering human interaction through humans at the other end of the phone line. As a professional inbound telephone answering service and call centre service provider, it is our business to deliver that human interaction on your behalf. At On Call Centre, our clients’ customers receive exceptional customer…

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