Serving Ottawa, Toronto, Montreal (Canada)

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3 Benefits of an Answering Service or Call Centre Service to Small Business

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We understand that a small business must efficiently manage every hour of their business day. As a provider of professional inbound answering services and inbound call center services, we have proudly served small businesses for 49 years and counting. Here are just 3 of the benefits that our small business clients achieve by partnering with On Call Centre.

#1. Availability and Reliability. On Call Centre employs professional Customer Service Representatives who work around the clock—some enjoy working in the evening, some during the day. So, the Customer Service Representatives answering your customers’ calls are always pleasant because they’ve chosen their work hours. Furthermore, we don’t use voice mail; every call is answered by a person with a beating heart. Our people are available and ready to answer your customers’ calls no matter the time of day or night, as your after hours answering service.

#2. Consistent, High-quality Customer Experiences. As mentioned, our Customer Service Representatives have chosen the hours they prefer to work. Also, each is experienced in providing service; customer service is their sole focus. With On Call Centre, your customers will receive a consistent, high-quality customer experience.

#3. Return on Investment. Because you have On Call Centre answering your phones 7 days a week, 24 hours a day, 365 days a week, you will never miss a new customer opportunity. A prospective customer may hang up if your phone is answered by voice mail; however, when a live person greets them, their message gets to you and your brand projects a positive customer experience. No more missed new customer opportunities.

At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 49 years.