You may wonder why you need an answering service at all. In fact, there are several benefits of an answering service. Think of it like this: as a small business, you only have limited manpower. This means your team can’t be available 24 hours a day. Furthermore, as a small business, it doesn’t make good business sense to employ staff around the clock. However, your customers still expect fast responses to queries and problems. For these reasons, a professional telephone call answering service does make good business sense.
There are three main benefits of an answering service:
- Someone on the phones 24/7/365. Professional customer service representatives (CSRs) ensure that your customers receive an exceptional customer experience any time of the day or night, which means your customers will remain loyal.
- Live response. You could say, “Why not just use voice mail?” But voice mail doesn’t have the same benefits as an answering service. It’s well known that voice mail delivers the perception that a business doesn’t care and, in the case of an emergency, can make customers anxious. With voice mail, customers don’t know when, or even if, you’ll get their message.
- Accuracy. Customer service representatives take down accurate details of each call and deliver the message to the most appropriate employee at your company. It’s efficient, timely, and reliable.
Unsure where to begin? Find out how to qualify the best answering service for your business.
Do you need a high-quality, highly-reliable telephone call answering service? Not only does On Call Centre work 24/7/365, provide overflow service, and employ fluently bilingual CSRs, we have more than 40 years of experience and thousands of satisfied clients. Partner with On Call Centre for your call answering service.