Did you know that 80%* of customers hang up when they go to voice mail? That’s because customers experience frustration when they’re greeted by either an auto-attendant or voice mail.
If you are a small business relying on voice mail, you might be losing out on new business or delivering a poor customer experience. Here are 3 tips to deliver an exceptional customer experience.
- Ensure your customers’ phone calls are answered by a live, experienced customer service representative—no voicemail; no lost business.
- Ensure your customers’ phone calls are answered by live, experienced customer service representatives 24 hours a day 7 days week—again, no lost business.
- Do you serve a region that has both French and English customers? Ensure your customers’ calls are answered by a fluently bilingual customer service representative—ensure your customers can choose the language they are most comfortable, which improves the customer experience.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—throughout Canada—for 45 years. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.