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3 Reasons Why Customer Support Departments Use a Call Centre Service

Managers of customer support departments are continuously monitoring their dashboards to ensure the department is achieving its key performance indicators (KPIs). For managers of customer support departments, partnering with a trusted inbound call centre service provider is often the best strategy to keep KPIs in check thereby achieving customer satisfaction and loyalty.

Here are three areas in which a provider of professional inbound call centre services can provide value to the manager of a customer support department.

  • 24/7/365. If call centre services are required around-the-clock, it’s often more cost effective to outsource off-hour requirements to a call centre service provider that operates 24/7/365.
  • Overflow. One critical KP is often how quickly a customer’s call is answered. When calls are coming in faster than they can be handled, KPIs are in jeopardy. This is when an existing partnership with an inbound call centre service provider is paramount. Overflow calls can be directed to the partner.
  • Bilingualism. For businesses located in bilingual Canada, the manager of the customer support department needs a reliable strategy to answer a customer’s questions in the language of his/her choice. A partner who employs customer service representatives (CSR) who are fluent French-English bilingual and fluently multi-cultural is a high-value partner.

Do you need a high quality and highly reliable inbound call centre service? Not only does On Call Centre work 24/7/365, provide overflow service, and employ fluently bilingual CSRs, we have 40 years of experience and thousands of satisfied clients. Consider partnering with On Call Centre for your inbound call centre services.


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