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During the pandemic, there are many ways an answering service can help small business owners and managers of customer support departments. Here are just three.

#1. Your customers may be more stressed than usual. Our Customer Service Representatives answer every single call—no voicemail. It is a time like this that your customers will appreciate talking to a person with a beating heart. (And, because our Customer Service Representatives work 24 hours a day, 7 days a weeks, 365 days a year, you can be assured that your customers are greeted by a person with a beating heart no matter the time of day or night they call your business.)

#2. You have many concerns that you’re working through at this time, such as, your own staff working from home or planning how staff goes back to work. While you are working through implementing changes, our professional Customer Service Representatives are available to help with your regular telephone call answering needs, after-hours answering services needs and telephone call answering overflow needs.

#3. Business continuity. Our Customer Service Representatives work from home (WFM). Because we are remote and WFM, we are safe and healthy. For 50 years, On Call Centre has provided answering services and call center services to clients located mostly in Canada, but also in other parts of the world. If there are waves of covid-19 illness, you partnering with a professional and reliable inbound telephone answering service or call centre service could help to ensure your business continuity in both the short term and long term.

Whether you need after hours, regular business hours, overflow or 24 hours 7 days a week 365 days of the year answering services or call center services, consider partnering with On Call Centre for your needs.

At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 50 years. We invite you to call us to learn more: 613-238-3262 or Toll Free 1-866-323-3344.