call centre services, call center services, answering services, telephone answering services, phone answering services, bilingual call centre services, bilingual answering services

Now into our 50th year of providing inbound call centre services and telephone answering services to clients, we are proud of our established and proven track record in Canada.

Our services are valued by small business owners and managers of customer support departments. The hallmark of our success is listening to our clients’ unique needs and then delivering services that exceed their expectations—and their customers’ expectations. Another hallmark of our success is the people whom we employ.

  • We employ fluently French/English-bilingual customer service representatives. Our experienced customer service representatives understand the cultural inferences that accompany each language, which is appreciated by our clients’ customers.
  • We employ customer service representatives who have years of experience answering inbound calls. What this means is that our people are fully indoctrinated in the soft skills needed to provide customer service. We never ask them to place outbound telemarketing calls, which requires an entirely different skill set.
  • We employ career-minded customer service representatives. In other words, our people enjoy their work, and this comes through in the positive attitude they have when they are helping our clients’ customers.

At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 51 years.