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A Renewed Focus on Customer Service Can Boost Your Business

answering service call centre ottawa montreal toronto canada

If you’re looking for strategies to boost your business revenue in 2020, consider a renewed focus on customer service.

Answer Your Phones Around the Clock

This is a great way to boost customer service; however, it’s not often practical for small businesses. That’s where a reputable inbound telephone call answering service or call center service can help. At On Call Centre, we provide after hours answering service and call center services. Our Customer Service Representatives have chosen to answer inbound calls outside of regular business hours because that’s the shift they prefer to work.

Answer Your Phones in English and French

Customers are pleasantly surprised when they are offered the choice to converse in the language they prefer. At On Call Centre, we employ fluently bilingual French and English Customer Service Representatives to answer our clients’ incoming calls. Because our team is fluently bilingual, they grasp the nuances of what your customers are really saying.

Answer Your Phones by Professional Customer Service Representatives

When customers are calling your business outside of business hours, they really need to talk to professionals who understand the subtleties of customer service. At On Call Centre, we hire only inbound Customer Service Representatives. We do not employ outbound callers. So you, and your customers, can rest assure that the customer service is high quality.

When you focus on customer service, your customers and your prospective customers, will remain loyal thereby boosting your revenue.

At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 49 years.

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