Today, more than ever, human contact with customers is key. Empathy is key. At On Call Centre, we provide human contact that delivers exceptional customer experiences.
For self-employed professionals, small business owners and managers of customer support departments who understand the importance of a human at the other end of the conversation versus voice mail or a bot, On Call Centre is for you. Keeping human contact in the service mix can significantly impact your customers’ loyalties to you.
At On Call Centre we provide inbound telephone call answering services and inbound call center services. We employ career-minded Customer Service Representatives for inbound calling only. What this means is that our people are experienced in the soft skills needed to provide customer service as opposed to outbound telemarketing calls, which requires an entirely different skill set. We answer every call (calls do not go to voice mail) so that there are always humans with beating hearts speaking to your customers.
Whether you need after hours, regular business hours, overflow or 24 hours 7 days a week 365 days of the year answering services or call center services, consider partnering with On Call Centre for your needs.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 50 years. We invite you to call us to learn more: 613-238-3262 or Toll Free 1-866-323-3344.