Can a telephone answering service save you time and money? Absolutely. Consider the following.
#1. Partnering vs in-house staffing saves you time and money. Compared to hiring staff to answer the phone, it’s cost effective to partner with an experienced telephone answering service provider. There are also savings in terms of training, providing benefits, providing holiday pay and purchasing physical tools to perform their work.
#2. After-hours phone call answering services deliver a return on your money. If prospective customers call after regular business hours, you’ve just missed a revenue opportunity. If customers call after hours, your brand may get tarnished if no one answers their calls. With a trusted telephone answering service provider, who provides 24/7/365 service and every call is answered by a Customer Service Representative with a beating heart, you never miss a phone call.
#3. Better branding ensures your money is an investment in your business. When you hire a telephone answering service provider who employs professional Customer Service Representatives, they are experienced in the nuances of providing exceptional customer service. As a result, the Customer Service Representatives ensure your brand’s integrity when speaking with customers and prospective customers.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 49 years.
We invite you to visit our “1-hour no-obligation answering service consultation” web page to fill out a form. We’ll then contact you to arrange a mutually convenient time to talk.