Who uses an answering service? Our clients range from self-employed professionals to owners/managers of small- to medium-sized businesses to managers/directors/VPs of customer support/customer service departments. Here are some examples of the value our professional answering service provides to our clients. After-hours answering services: On Call Centre works 24 hours a day, seven days a week,…

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Today is February 17, 2020, which is Family Day in Canada. A statutory holiday. At On Call Centre, we are working. We work 24 hours a day, 7 days a week, 365 days a year (366 days this leap year). It is our work—and our pleasure—to provide ‘round the clock answering services and call center…

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Happy Leap Year! At On Call Centre, we answer our clients’ customers’ calls 365 days a year. And this year, we answer their calls 366 days of the year. For business owners and customer support managers, you can count on On Call Centre to: Answer every call 24 hours a day 7 days a week.…

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I read an article in the current issue of Connections Magazine that discusses how the ways companies manage their customers’ issues has implications—good or bad. The article, “Customer Service Makes a Difference,” is insightful and worth your time to read. In brief, the author buckets companies into one of three categories: those who don’t care,…

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If you’re looking for strategies to boost your business revenue in 2020, consider a renewed focus on customer service. Answer Your Phones Around the Clock This is a great way to boost customer service; however, it’s not often practical for small businesses. That’s where a reputable inbound telephone call answering service or call center service…

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Can our inbound telephone call answering services improve your business? Well, our clients thank us all the time for improving their business. And here are just a few examples of how we have “improved” their business. Improved Productivity. Because we provided a telephone call answering service, our clients were able to focus 100% of their…

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On Call Centre has a 49-year proven track record of delivering professional inbound telephone call answering services and inbound call center services for clients located in Montreal, Toronto, Ottawa—across Canada. The result is that we deliver exceptional customer experiences to our clients’ customers. There are a few competitive advantages that we deliver that ensure positive…

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Exceptional listening skills drive customer loyalty. That’s because, when we listen more than we talk, we hear and learn more. At On Call Centre, our professional career-oriented Customer Service Representatives do just that—they listen. By listening, they correctly get the message that your customers wish to convey to you. Here are two tactics that we…

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We understand that a small business must efficiently manage every hour of their business day. As a provider of professional inbound answering services and inbound call center services, we have proudly served small businesses for 49 years and counting. Here are just 3 of the benefits that our small business clients achieve by partnering with…

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This article caught my eye: “The Case for Having Human, Not Robot, Customer Support 24/7.” It’s an article on the DestinationCRM website. And, it’s a great article that supports what those of us here at On Call Centre experience every day (and night) as we humans speak to other humans. #1. Many customers need to…

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