Now into our 50th year of providing inbound call centre services and telephone answering services to clients, we are proud of our established and proven track record in Canada. Our services are valued by small business owners and managers of customer support departments. The hallmark of our success is listening to our clients’ unique needs…

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At On Call Centre we listen to our clients’ needs and quickly ramp up as to the inbound telephone call answering services or inbound call center services that you need. The outcome is a blueprint customized to your unique needs. While you need a customized approach, your customers are at the other end of the…

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Whether you are a small business owner, sole proprietor or manager/supervisor of a customer support department, partnering with a trusted answering service provider delivers you peace of mind. Customers are the lifeblood of any organization. So, you want to keep your customers happy. It’s in your control to put in place strategies that avoid situations…

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A result of COVID-19 is that we’re doing more business online and outside of regular business hours. When we have questions for our vendors, we scavenge their website for a method to contact them. Often, vendors push their customers to ask their questions using chat. While it’s okay if there is a human on the…

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You could improve your organization’s competitive advantage by delivering human interaction through humans at the other end of the phone line. As a professional inbound telephone answering service and call centre service provider, it is our business to deliver that human interaction on your behalf. At On Call Centre, our clients’ customers receive exceptional customer…

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Today, more than ever, human contact with customers is key. Empathy is key. At On Call Centre, we provide human contact that delivers exceptional customer experiences. For self-employed professionals, small business owners and managers of customer support departments who understand the importance of a human at the other end of the conversation versus voice mail…

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As those of us in Canada move into our fifth to sixth week of shelter-in-home, you may be hearing stories of stay-at-home fatigue and impatience. Our professional Customer Service Representatives understand this and are experienced at delivering exceptional customer service to the people at the other end of the phone call. When your customers are…

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Who uses an answering service? Our clients range from self-employed professionals to owners/managers of small- to medium-sized businesses to managers/directors/VPs of customer support/customer service departments. Here are some examples of the value our professional answering service provides to our clients. After-hours answering services: On Call Centre works 24 hours a day, seven days a week,…

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Today is February 17, 2020, which is Family Day in Canada. A statutory holiday. At On Call Centre, we are working. We work 24 hours a day, 7 days a week, 365 days a year (366 days this leap year). It is our work—and our pleasure—to provide ‘round the clock answering services and call center…

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