Now into our 50th year of providing inbound call centre services and telephone answering services to clients, we are proud of our established and proven track record in Canada. Our services are valued by small business owners and managers of customer support departments. The hallmark of our success is listening to our clients’ unique needs…

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Whether you are a small business owner, sole proprietor or manager/supervisor of a customer support department, partnering with a trusted answering service provider delivers you peace of mind. Customers are the lifeblood of any organization. So, you want to keep your customers happy. It’s in your control to put in place strategies that avoid situations…

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A result of COVID-19 is that we’re doing more business online and outside of regular business hours. When we have questions for our vendors, we scavenge their website for a method to contact them. Often, vendors push their customers to ask their questions using chat. While it’s okay if there is a human on the…

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During the pandemic, there are many ways an answering service can help small business owners and managers of customer support departments. Here are just three. #1. Your customers may be more stressed than usual. Our Customer Service Representatives answer every single call—no voicemail. It is a time like this that your customers will appreciate talking…

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Today, more than ever, human contact with customers is key. Empathy is key. At On Call Centre, we provide human contact that delivers exceptional customer experiences. For self-employed professionals, small business owners and managers of customer support departments who understand the importance of a human at the other end of the conversation versus voice mail…

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As those of us in Canada move into our fifth to sixth week of shelter-in-home, you may be hearing stories of stay-at-home fatigue and impatience. Our professional Customer Service Representatives understand this and are experienced at delivering exceptional customer service to the people at the other end of the phone call. When your customers are…

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In North America, our perspective on the world changed rapidly during the weeks of March 2020. It’s clear now that employees will continue to work from home in April 2020 as well. At On Call Centre, our Customer Service Representatives worked from home before social/physical distancing and self-isolation became embedded in our every-day language. So,…

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Around the world, businesses are considering the health and well-being of their employees, partners and customers as they adopt tactics to reduce the spread of illness. Whether you are in property management, medical services / healthcare, high tech—professional or trades—you may be considering how to best serve your customers. For 50 years, On Call Centre…

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Who uses an answering service? Our clients range from self-employed professionals to owners/managers of small- to medium-sized businesses to managers/directors/VPs of customer support/customer service departments. Here are some examples of the value our professional answering service provides to our clients. After-hours answering services: On Call Centre works 24 hours a day, seven days a week,…

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