I read an article in the current issue of Connections Magazine that discusses how the ways companies manage their customers’ issues has implications—good or bad. The article, “Customer Service Makes a Difference,” is insightful and worth your time to read. In brief, the author buckets companies into one of three categories: those who don’t care,…

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If you’re looking for strategies to boost your business revenue in 2020, consider a renewed focus on customer service. Answer Your Phones Around the Clock This is a great way to boost customer service; however, it’s not often practical for small businesses. That’s where a reputable inbound telephone call answering service or call center service…

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Can our inbound telephone call answering services improve your business? Well, our clients thank us all the time for improving their business. And here are just a few examples of how we have “improved” their business. Improved Productivity. Because we provided a telephone call answering service, our clients were able to focus 100% of their…

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While there are numerous benefits of partnering with an answering service provider, today we’ll focus on three. Furthermore, we’ll focus on the benefits that our organization, On Call Centre, offers to businesses. #1. Customization. At On Call Centre we recognize that every business is unique. Every business has unique goals and unique customers. While we…

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Can a telephone answering service save you time and money? Absolutely. Consider the following. #1. Partnering vs in-house staffing saves you time and money. Compared to hiring staff to answer the phone, it’s cost effective to partner with an experienced telephone answering service provider. There are also savings in terms of training, providing benefits, providing…

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How do you know if you need an answering service for your small business? #1. Do customers call you outside of regular business hours? #2. Do you rely on routing customers to voice mail when you cannot answer their phone call? #3. Do you wonder if you’re missing opportunities to gain new business because you…

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One way to differentiate your small business, is to answer every one of your customers’ calls—even outside of regular business hours. We know your challenge—you need to actually work during regular business hours and you need to balance your professional, family and social life. On Call Centre can help. On Call Centre has 48 years…

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Want to know a great way to improve customer service? Answer every call rather than dropping your customers into voicemail—even outside of regular business hours. Want to know how to do this? Partner with a professional, experienced inbound answering service provider. On Call Centre has 48 years of experience and thousands of satisfied clients who…

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Are you a small business owner? Do customers call you outside of regular business hours? We can help ensure you never miss a customer call. At On Call Centre, we understand the needs of small business owners. Getting work done requires uninterrupted time. Meeting with customers requires uninterrupted time. And living life requires uninterrupted time.…

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For small businesses and managers of customer support/service departments it can often be a struggle to ensure all of your customers’ phone calls are answered. That’s where a professional inbound answering service can help. We deliver peace of mind to you AND your customers. Here are just 3 ways that On Call Centre can benefit…

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