Today is February 17, 2020, which is Family Day in Canada. A statutory holiday. At On Call Centre, we are working. We work 24 hours a day, 7 days a week, 365 days a year (366 days this leap year). It is our work—and our pleasure—to provide ‘round the clock answering services and call center…

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Happy Leap Year! At On Call Centre, we answer our clients’ customers’ calls 365 days a year. And this year, we answer their calls 366 days of the year. For business owners and customer support managers, you can count on On Call Centre to: Answer every call 24 hours a day 7 days a week.…

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For those of us here at On Call Centre, today marks the beginning of our 50th year providing inbound answering services and call centre services to clients located in Ottawa, Montreal and Toronto—Canada. For you, today is a fresh start on achieving your business goals. Whether you are a small business owner or manager of…

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Happy Holidays from On Call Centre! To our valued clients, I express my sincere appreciation this holiday season for your support and business in 2019. As of this year, we’ve been providing inbound telephone answering services and inbound call centre services for 49 years! I want you to know that it is our pleasure to…

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I read an article in the current issue of Connections Magazine that discusses how the ways companies manage their customers’ issues has implications—good or bad. The article, “Customer Service Makes a Difference,” is insightful and worth your time to read. In brief, the author buckets companies into one of three categories: those who don’t care,…

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If you’re looking for strategies to boost your business revenue in 2020, consider a renewed focus on customer service. Answer Your Phones Around the Clock This is a great way to boost customer service; however, it’s not often practical for small businesses. That’s where a reputable inbound telephone call answering service or call center service…

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Can our inbound telephone call answering services improve your business? Well, our clients thank us all the time for improving their business. And here are just a few examples of how we have “improved” their business. Improved Productivity. Because we provided a telephone call answering service, our clients were able to focus 100% of their…

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On Call Centre has a 49-year proven track record of delivering professional inbound telephone call answering services and inbound call center services for clients located in Montreal, Toronto, Ottawa—across Canada. The result is that we deliver exceptional customer experiences to our clients’ customers. There are a few competitive advantages that we deliver that ensure positive…

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Exceptional listening skills drive customer loyalty. That’s because, when we listen more than we talk, we hear and learn more. At On Call Centre, our professional career-oriented Customer Service Representatives do just that—they listen. By listening, they correctly get the message that your customers wish to convey to you. Here are two tactics that we…

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While there are numerous benefits of partnering with an answering service provider, today we’ll focus on three. Furthermore, we’ll focus on the benefits that our organization, On Call Centre, offers to businesses. #1. Customization. At On Call Centre we recognize that every business is unique. Every business has unique goals and unique customers. While we…

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