Are you a business operating in Canada that requires inbound call centre services or inbound telephone answering services? On Call Centre has been providing call center services and answering services in Canada for more than 50 years. Here is what we offer you. Custom answering services; custom call centre services. We listen to your needs…

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I was reading an article about Hurricane Laura. Seeing the tiles ripped off roofs made me think about the many families with enough to worry about during the pandemic, lest trying to hire a roofer to fix and safeguard the roof over their homes. Roofing companies are just one example of professional small businesses who…

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At On Call Centre we listen to our clients’ needs and quickly ramp up as to the inbound telephone call answering services or inbound call center services that you need. The outcome is a blueprint customized to your unique needs. While you need a customized approach, your customers are at the other end of the…

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Whether you are a small business owner, sole proprietor or manager/supervisor of a customer support department, partnering with a trusted answering service provider delivers you peace of mind. Customers are the lifeblood of any organization. So, you want to keep your customers happy. It’s in your control to put in place strategies that avoid situations…

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Yesterday was Canada Day, a statutory holiday in Canada. Yesterday was hot. Today will be hot. Summer is here. With the warm weather brings visions of staycations or vacations, which means time away from the office to re-energize and relax with family and friends. At On Call Centre, we worked on Canada Day. We will…

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A result of COVID-19 is that we’re doing more business online and outside of regular business hours. When we have questions for our vendors, we scavenge their website for a method to contact them. Often, vendors push their customers to ask their questions using chat. While it’s okay if there is a human on the…

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You could improve your organization’s competitive advantage by delivering human interaction through humans at the other end of the phone line. As a professional inbound telephone answering service and call centre service provider, it is our business to deliver that human interaction on your behalf. At On Call Centre, our clients’ customers receive exceptional customer…

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During the pandemic, there are many ways an answering service can help small business owners and managers of customer support departments. Here are just three. #1. Your customers may be more stressed than usual. Our Customer Service Representatives answer every single call—no voicemail. It is a time like this that your customers will appreciate talking…

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Today, more than ever, human contact with customers is key. Empathy is key. At On Call Centre, we provide human contact that delivers exceptional customer experiences. For self-employed professionals, small business owners and managers of customer support departments who understand the importance of a human at the other end of the conversation versus voice mail…

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As those of us in Canada move into our fifth to sixth week of shelter-in-home, you may be hearing stories of stay-at-home fatigue and impatience. Our professional Customer Service Representatives understand this and are experienced at delivering exceptional customer service to the people at the other end of the phone call. When your customers are…

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