Yesterday was Canada Day, a statutory holiday in Canada. Yesterday was hot. Today will be hot. Summer is here. With the warm weather brings visions of staycations or vacations, which means time away from the office to re-energize and relax with family and friends. At On Call Centre, we worked on Canada Day. We will…

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A result of COVID-19 is that we’re doing more business online and outside of regular business hours. When we have questions for our vendors, we scavenge their website for a method to contact them. Often, vendors push their customers to ask their questions using chat. While it’s okay if there is a human on the…

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You could improve your organization’s competitive advantage by delivering human interaction through humans at the other end of the phone line. As a professional inbound telephone answering service and call centre service provider, it is our business to deliver that human interaction on your behalf. At On Call Centre, our clients’ customers receive exceptional customer…

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During the pandemic, there are many ways an answering service can help small business owners and managers of customer support departments. Here are just three. #1. Your customers may be more stressed than usual. Our Customer Service Representatives answer every single call—no voicemail. It is a time like this that your customers will appreciate talking…

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Today, more than ever, human contact with customers is key. Empathy is key. At On Call Centre, we provide human contact that delivers exceptional customer experiences. For self-employed professionals, small business owners and managers of customer support departments who understand the importance of a human at the other end of the conversation versus voice mail…

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As those of us in Canada move into our fifth to sixth week of shelter-in-home, you may be hearing stories of stay-at-home fatigue and impatience. Our professional Customer Service Representatives understand this and are experienced at delivering exceptional customer service to the people at the other end of the phone call. When your customers are…

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In North America, our perspective on the world changed rapidly during the weeks of March 2020. It’s clear now that employees will continue to work from home in April 2020 as well. At On Call Centre, our Customer Service Representatives worked from home before social/physical distancing and self-isolation became embedded in our every-day language. So,…

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Around the world, businesses are considering the health and well-being of their employees, partners and customers as they adopt tactics to reduce the spread of illness. Whether you are in property management, medical services / healthcare, high tech—professional or trades—you may be considering how to best serve your customers. For 50 years, On Call Centre…

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Who uses an answering service? Our clients range from self-employed professionals to owners/managers of small- to medium-sized businesses to managers/directors/VPs of customer support/customer service departments. Here are some examples of the value our professional answering service provides to our clients. After-hours answering services: On Call Centre works 24 hours a day, seven days a week,…

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Today is February 17, 2020, which is Family Day in Canada. A statutory holiday. At On Call Centre, we are working. We work 24 hours a day, 7 days a week, 365 days a year (366 days this leap year). It is our work—and our pleasure—to provide ‘round the clock answering services and call center…

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