On Call Centre is proud to announce the promotion of Calvin Smith to Vice President and excited to welcome Chris Nadeau as General Manager. After a decade in the role of Vice President and General Manager, Calvin Smith is promoted to Vice President to assume the responsibilities of the President and Founder, Stanley (Stan) Arron,…

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      Once the first impression is made, it’s very hard to change in the minds of a prospective new customer. So it’s important that your client-engagement strategy is sound. Furthermore, if you’re a small business, it’s likely that when that prospective new customer calls, you won’t be available to answer the call because…

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        Salesforce has a really good blog. One of their most recent articles is “10 Customer Service Stats and What They Mean for Your Contact Center.” Whether you manage or outsource your call centre services or telephone answering services, you’ll find a number of these stats to be very interesting. In the…

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