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What is a New Customer’s First Impression of Your Business?

      Once the first impression is made, it’s very hard to change in the minds of a prospective new customer. So it’s important that your client-engagement strategy is sound. Furthermore, if you’re a small business, it’s likely that when that prospective new customer calls, you won’t be available to answer the call because…

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Happy New Year from On Call Centre

This New Year is a fresh start on achieving your business goals. Whether you are a small business owner or manager of a customer support department, we wish you every success in achieving your business goals in 2016. For us at On Call Centre, we are now in our 45th year of providing inbound answering services…

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Season’s Greetings from On Call Centre

  I want to express my sincere appreciation to our valued clients this holiday season for your support and business in 2015. As of this year we’ve been providing answering services and call centre services for 45 years! I want you to know that it is our pleasure to serve you and your customers. We…

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10 Customer Service Stats

        Salesforce has a really good blog. One of their most recent articles is “10 Customer Service Stats and What They Mean for Your Contact Center.” Whether you manage or outsource your call centre services or telephone answering services, you’ll find a number of these stats to be very interesting. In the…

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