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Customer Experience as a Point of Differentiation

I recently read a thought-provoking slideshare presentation by Salesforce entitled “50 Facts that will Make Businesses Rethink Customer Service.” Salesforce offers compelling stats for businesses to ensure all of their touchpoints provide a consistent and positive customer experience.

We are a company that provides inbound telephone call answering services and call centre services, so we believe their phone call answering statistics will be of particular importance to businesses who aren’t yet using a professional service such as ours.

Here’s why providing solid customer service via phone is key:

  • 40% of customers prefer the phone as a touchpoint (29% in-person, 18% email and 13% online chat and social media)
  • 85% of consumers are dissatisfied with their phone experience
  • 67% of customers have hung up the phone out of frustration because they couldn’t talk to a real person

On Call Centre can help you use the customer experience as a point of differentiation. Check out this blog article: 3 Benefits of an Answering Service. Also, check out the complete slideshare presentation.

Do you need a high quality and highly reliable telephone call answering service? Not only does On Call Centre work 24/7/365 to ensure only a real live person answers the phone and employ fluently bilingual customer service representatives, we have more than 40 years of experience and thousands of satisfied clients. Consider partnering with On Call Centre for your call answering service